Terms of Service for Organizations

Version: 2026-10-09

These Terms of Service ("Terms") govern the use of the Questa platform by organizations — companies, educational institutions, associations and other event organizers ("Customer" or "Organization"). They are entered into between the Customer and Questa (VAT no. 240600070, Porto, Portugal) ("Questa", "we").

By requesting the creation of an organization, or by accepting these Terms in the backoffice, the person doing so declares that they are authorized to bind the Organization. These Terms apply together with the Data Processing Agreement (DPA), which forms an integral part of them.

These Terms do not apply to event participants. The relationship between the Customer and its participants is governed by the terms and privacy policy that the Customer itself defines on the platform.

1. Definitions

• Platform: the web backoffice, the API, the mobile apps (the generic Questa app or a dedicated app) and Questa's other services.
• Organization Account: the Customer's space on the Platform, with its administrators, events and content.
• Administrators: the people the Customer gives management access to (owner and admin roles). The owner represents the Organization before Questa.
• Participants: the people the Customer invites or imports into its events.
• Customer Content: texts, images, challenges, documents and data that the Customer or its Participants enter on the Platform.

2. Registration and approval

2.1. Registration takes place on the Questa website, with verification of the Administrator's email. Every organization request is subject to approval by Questa, which may refuse it without having to give reasons, in particular where there are signs of false identity, brand impersonation or abusive use.

2.2. The Customer warrants that the information provided is true and will keep it up to date.

2.3. The Customer is responsible for keeping its Administrators' credentials confidential and for all activity in its Account. It must notify us immediately of any unauthorized access.

3. The service

3.1. The Platform allows the Customer to create gamified events (challenges, points, leaderboard, feed, QR networking, surveys) and make them available to Participants through a mobile app.

3.2. We may improve, change or discontinue features. If a change significantly reduces a service that has already been paid for, we will give reasonable notice and, at the Customer's request, refund the unused proportional amount.

3.3. We provide the service with professional diligence, but we do not guarantee that it will run without interruptions or errors. We try to schedule maintenance outside peak usage periods and to announce foreseeable maintenance.

4. Plans, prices and payments

4.1. Pay per event. Each event is published by choosing a tier, defined mainly by the maximum number of participants. Payment is a one-off charge made at publication through Stripe and covers the event for its duration.

4.2. Free tier. It is meant for trying the Platform and has limits on participants and on simultaneous events, shown in the backoffice. Questa may change or end the free tier, without affecting events already published.

4.3. Upgrade. A published event can move to a higher tier by paying only the price difference. Downgrades with refunds are not available.

4.4. Subscription. The annual subscription plan (for example, "Agency") renews automatically at the end of each period unless cancelled in the backoffice before renewal.

4.5. Prices are those shown on the website and in the backoffice at the time of purchase, plus VAT at the legal rate where applicable. Price changes do not affect events already paid for or the current subscription period.

4.6. Refunds. Once published, the event is available immediately, so payment is non-refundable, except where an unavailability of the Platform attributable to Questa prevents the event from taking place, or where required by law.

5. Customer obligations

The Customer undertakes to:

• use the Platform in accordance with the law and these Terms;
• set on the Platform the terms and privacy policy applicable to its Participants and inform them appropriately;
• have a legal basis to process the data of the Participants it imports or invites, including, where necessary, the consent or authorization of the legal representatives of minors;
• be solely responsible for Customer Content and for moderating the feed of its events;
• not enter on the Platform special categories of data (for example, health data) that the service does not require.

6. Acceptable use

The Platform must not be used to:

• carry out illegal activities, fraud or phishing, or impersonate other people, brands or organizations;
• send unsolicited communications (spam) or content that is offensive, discriminatory, violent or that infringes third-party rights;
• attempt unauthorized access to systems, accounts or data, test vulnerabilities without prior agreement, or overload the Platform;
• circumvent plan limits, including creating several organizations to multiply the free tier;
• resell or sublicense the Platform without written agreement.

7. Suspension and termination

7.1. Questa may suspend the Organization, in whole or in part, if the Customer breaches these Terms or the DPA, if there is a risk to the security of the Platform or of third parties, for non-payment, or by order of an authority. Whenever possible, we give prior notice and state the reason; the suspension ends once the cause has been resolved.

7.2. During the suspension, the backoffice and the Participants' app are unavailable to the Organization.

7.3. The Customer may stop using the Platform at any time and request the deletion of the Organization. Questa may terminate these Terms with 30 days' notice, or immediately in the event of a serious breach.

7.4. When the relationship ends, data is handled in accordance with the DPA: the Customer may request an export within 30 days, after which the data is deleted, unless there is a legal obligation to retain it.

8. Intellectual property

8.1. The Platform, its code, the Questa brand and Questa's materials belong to Questa or its licensors. We grant the Customer a non-exclusive, non-transferable licence to use them while these Terms are in force.

8.2. Customer Content belongs to the Customer. The Customer grants Questa the licence needed to host, reproduce and display it to Participants, solely to provide the service.

8.3. If the Customer sends us suggestions for improvement, we may use them freely, with no obligation to compensate.

9. Personal data

9.1. With regard to the data of Participants and of the Organization's users, the Customer is the controller and Questa acts as processor, under the Data Processing Agreement (DPA).

9.2. With regard to Administrators' data needed to manage the business relationship (account, billing, communications), Questa is the controller, in accordance with the Privacy Policy published at questa.pt.

10. Liability

10.1. Neither party is liable for indirect damages, loss of profits or loss of business opportunities.

10.2. Questa's total liability under these Terms is limited to the amount paid by the Customer in the 12 months before the event giving rise to the damage.

10.3. These limits do not apply in cases of wilful misconduct or gross negligence, to damage to life or physical integrity, or where the law does not allow them to be limited.

10.4. The Customer is liable to Questa for damages resulting from Customer Content or from breach of these Terms by its Administrators.

11. Changes to these Terms

We may change these Terms and the DPA. Each version is identified by a date. When we publish a new version, the Organization's owner is notified in the backoffice and has 30 days to accept it. If it is not accepted within that period, access to the backoffice is blocked until it is accepted; if the Customer does not agree, it may end the relationship under section 7.3. Previous versions remain available for consultation.

12. Final provisions

12.1. If any clause is held invalid, the remaining clauses remain in force.

12.2. The Customer may not assign its contractual position without Questa's written agreement.

12.3. These Terms are governed by Portuguese law. The courts of the district of Porto have jurisdiction over any dispute, to the exclusion of any other, without prejudice to mandatory rules to the contrary.

12.4. Contact: info@questa.pt.

In case of discrepancy between language versions, the Portuguese version prevails.